Capital Region SBDCSacramento SBDC

Served. How the Art of Hospitality Enhances Long-Term Customer Relationships

Served. How the Art of Hospitality Enhances Long-Term Customer Relationships

Friday, September 27, 2019 1:00pm to 5:00pm
Free

A workshop designed exclusively for restaurants, bars, winery staff, culinary retailers and all retail businesses to stimulate service awareness, skills and energy in your staff - and educate on the many benefits of delivering high impact customer service.

Holly Stiel is world renown for her substance and style of teaching.  Join in as she guides attendees on an adventure from hospitality worker to becoming a "Memory Maker".

Topics include:

Understanding Customer Emotions

Making "No" Sound Like "Yes"

Interactive Behavior Shifts

Tough Customers 101

"Being Right" is the Booby Prize

Creative Expectation Response

Customer Loyalty

Getting Great Reviews

 

 

Louise Dawson
(707) 567-6739
Capital Region SBDC
1 Capitol Mall, Suite 700
Sacramento
English French German Italian Portuguese Russian Spanish

Funded in part through a cooperative agreement with the U.S. Small Business Administration. All opinions, conclusions or recommendations expressed are those of the author(s) and do not necessarily reflect the views of the SBA or HSU Sponsored Programs Foundation.